The primary difference between 50Hz and 60Hz is that 60Hz is 20% higher in the frequency of the alternating current. It is important that we have the frequency set correctly for the region where it's being installed. If set incorrectly, the overall energy monitoring and in-app reporting will appear delayed and at a lower resolution.
If the phase setting in your Sense is not correct for your region, you may see the following:
- Portions of the app do not display data despite the Sense being online.
- Clock drift.
- Incorrect wattage totals
If any of these apply to your installation, please contact Support.