As our privacy policy requires, we will need your permission to access the data. We take our user-privacy very seriously and do everything we can to ensure that your personal data is kept secure. If you prefer not to grant Sense access, please reply “No.” Please note that without access, we may not be able to resolve this issue. Please see https://help.sense.com/hc/en-us/articles/206570458 to read about how we keep your data secure.